For the products that are originally bought on the Cyber Tera Online website, we provide a 30-day return guarantee to maintain great customer care and support. The period of 30 days will be beginning from the date of placement of your order.
Kindly note that we will only accept products that are in unopened original packaging due to health and hygiene factors.
The customer must pay for the return shipping costs.
If the product is lost in transportation, no compensation will be made.
If a customer is interested in tracking the return of the product, please check with the logistics company or post office.
The period for the refund for the returned product will be two weeks. A refund will be made to the original purchaser’s credit card within two weeks.
Items that were originally bought from third-party dealers or authorized dealers cannot be returned directly to us.